Len Burke of Klaussner Home Furnishing Testimonial
This is a transcription of an audio testimonial. The question poised to PFP clients is: If another retailer called you to ask about what Planned Furniture Promotions did to assist them, what would you say?
My name is Len Burke with Klaussner Home Furnishings, Vice President of marketing and overseer of our retail store. This summer, we received a notice from our landlord that they were exercising an option… and they were terminating our lease. They gave us a fairly short notice. Knowing PFP, as we have for many years, we contacted them to conduct the store closing sale for us.
We were given a very tight window that we had to be able to vacate the building. PFP came in, and had a team there in a matter of about forty-eight hours. They assessed the situation, formulated a plan on site, and executed it very, very quickly. Therefore, they didn’t put any responsibility back on us, which is what we wanted.
The sale was very successful. It actually exceeded our expectations. It was very professional and (they were) very conscientious about our existing customers. CJ, the manager, just went over and above anything we could expect on protecting our name and our customer. On the due date that we had to vacate the building, we showed up, walked through a broom swept, clean building with the landlord, and turned the key over to him. We couldn’t have asked for anything better.
I would recommend PFP to anyone who’s considering a store closing or any type of sale. These guys will come in, treat you right, take care of your customers, and really, at the end of the day…protect your best interests.