Linda Kincaid, Kincaid Furniture Company
This is a transcription of an audio testimonial given by…. Linda Kincaid, Kincaid Furniture Company, KY The question poised to PFP clients is: If another retailer called you to ask about what Planned Furniture Promotions did to assist them, what would you say? Closing our business that we loved after twenty-two years at Kincaid Furniture was a very emotional time for us. We decided and were extremely fortunate to choose Planned Furniture Promotions with Roy Hester and Harvey Williams. He was our manager at the store at the Helm, and they just did an outstanding job. Harvey and his sales staff did a very professional job of selling and were extremely efficient at what they did. They kept us informed at all times of anything that was going on that we should be aware of. His personnel put our store, our reputation, and our concerns first and foremost, which was very important being from a small community as we were. As a result, we were blessed with a very successful and profitable sale, and continue to be friends with the folks at Planned Furniture to this day. If we had to do it over again, we certainly would make the same decision without hesitation. That comes from the heart. Expectations before the sale, we had some input from some other dealers that we knew personally that had been successful with a sale, but every sale is different. There’s some anticipation there of course, but like I say, it was the best and worst three months of our lives, because it was an emotional situation. I would say we exceeded expectations. We really never dreamed that the business that came in would have turned out as good as it did to be honest. Our store closed in 1996, (we had a medium to medium-upper end store) and I can’t honestly think of one complaint we’ve had. That was outstanding….another very important thing for anyone whoever asks us about how the sale went. That is top priority for us.